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Online Return Policy

Returns

Our refund policy covers online purchases only and lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

Gift cards
Vouchers
Custom Made Jewellery

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

A refund will not be given if:

Jewellery has obvious signs of wear
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at
info@dracakis.com.au.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@dracakis.com.au. If we instruct you to, please send your item to: 567 Military Road, Mosman, Sydney, Australia, 2088.

Shipping

To return your product, you should mail your product to: 567 Military Road, Mosman, Sydney, Australia, 2088 (The cost of returning the item is non refundable) (Be sure to send via a secure postal method, the item is your responsibility until it reaches us.)

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

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